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Complaints review panel to host conference workshop

News Release

Thursday, 15 September 2016

Complaints review panel to host conference workshop

A panel tasked with improving the councillor complaints process will host a workshop at this year’s LGAQ Annual Conference to gather feedback before handing down recommendations.

The panel members – former Queensland Integrity Commissioner Dr David Solomon, former LGAQ President and Noosa Mayor Noel Playford and former Logan City Council CEO Gary Kellar – will provide an update on the progress of their review and discuss the key themes and views that have emerged from public consultation.

They will also seek feedback from elected members to help them make recommendations on how to achieve a fair, transparent and efficient complaints management system.

The Local Government Association of Queensland is preparing a submission for the review and will incorporate the views of councils.

The LGAQ Policy Executive discussed the review at last week’s meeting, raising concerns that complaints were not being filtered which resulted in an excessive amount of time to resolve complaints and also enabling frivolous and vexatious claims to proceed.

“Not only does this cause unnecessary stress and reputational damage for the elected members being investigated but it also puts pressure on the complaints process and wastes the time and money of authorities,” LGAQ chief executive officer Greg Hallam said.

“An effective triage system is key to the process.”

Councils need to send their submissions to the LGAQ by 19 September.

Of the 245 complaints received by the Department of Infrastructure, Local Government and Planning in the past two years, only 30 complaints were upheld or about 12 per cent.

The review panel’s workshop will be held at the LGAQ Annual Conference between 11.30am and 12.30pm on 18 October in meeting room 6 at the Gold Coast Convention and Exhibition Centre.

Local Government Association of Queensland
LG House, 25 Evelyn Street, Newstead Qld 4006


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