Why Congruent is your new go-to tool

Published: 6th August 2021

This week we wanted to talk a little bit more about Congruent - which you may remember our CEO Greg Hallam AM spoke about in last week’s CEO Wrap - and why we believe our members will get huge value out of it.

What is Congruent and why is it significant?

Congruent is our new version of LG Online and we are really excited about it. LG Online has been with the LGAQ for around 25 years, so most of our members should be familiar with it. It’s essentially a member portal that provides you with unique information that hopefully makes it easier for you to do your job.

One of the things we’re passionate about here at LGAQ is making sure that we continue to deliver for members. That’s why we have developed Congruent as an evolution to LG Online. 

We’ve diligently worked to deliver Congruent throughout the past few years, with a focus on what we can do to make our members’ experience better.

You asked, we listened

Part of that change, based on user experience, has really come down to easier access to the system. You told us: ‘we just want to log in’. We’ve made that happen. You can now log in to Congruent using your council credentials, which are Microsoft Office credentials. It’s now a very streamlined process to get into the system.

Also, we’ve looked at how to ensure our members can access information, and the right information. We’ve stripped back the information that’s provided in the system and made it really relevant. But not just that, we’ve actually personalised everything in Congruent so when you first get there, jump in, choose your preferences, tell us what you’re interested in and then we will deliver that customised information to you.

Expert advice made easy

We’ve also set up a space within Congruent where you can easily connect with our in-house experts at LGAQ. If you’ve got a particular area that you want more information on, you can log on to Congruent and connect with that expert so they can then assist you. They’ll also be updating their expert sections with all of the content we have on that subject matter for your ease of access.

Congruent is a big change; we think you’re going to love it. We’ve spent a lot of time in there trying to make it better for you and this is not the end – this is just the beginning. We now plan to keep evolving and continuing to make sure we make this a great system for all of our members.

If you’ve got any questions about Congruent, please feel free to reach out – we’re more than happy to help.

Bush Councils Convention sadly postponed

It was with huge disappointment that we had to cancel the much-anticipated Bush Councils Convention, quite literally at the last minute, due to the COVID-19 lockdown that came into effect on Saturday, July 31. Rest assured, Bush Councils Convention will be back in Barcaldine next year. We will let you know when the new date has been set.